Student Loan Account Guide Independent borrower information

Contact and Support

Use this directory to reach the organization that can help with your account. Share personal details only through the relevant official service.

Aidvantage account support

Contact Aidvantage about a rejected login, a payment, a bill, or a loan it services.

  • Can’t sign in. Call 800-722-1300. The automated system accepts “password” or “user ID” as reasons for calling.
  • Can sign in. Open the chat icon during agent hours or use Email Us in the Help Center.
  • Calling from outside the U.S. Find the international number and current business hours on the official Aidvantage contact page.

Federal Student Aid support

Use Federal Student Aid for your StudentAid.gov account, federal aid information, or help identifying your loan servicer. For a servicing issue that remains unresolved, see the Federal Student Aid Feedback Center.

Find a step in this guide

For password reset, account registration, and browser issues, use the Aidvantage login troubleshooting steps. See About to learn how this guide uses official sources.