What to Do When Your Loans Transfer to Aidvantage
Start with the transfer notice, confirm who services each loan, and check your first Aidvantage bill and automatic payment schedule.
Before your old account closes
Federal Student Aid says your outgoing servicer sends advance notice naming the new servicer. When you still have access to the old account, save the most recent bill, payment history, and confirmation for any payment made around the transfer date. Keep those documents in a private place.
To verify the transfer, sign in to StudentAid.gov and look under My Aid for View loan servicer details. Federal Student Aid explains that the dashboard can take time to update after the new servicer loads the loans. See its guide to federal loan transfers.
When Aidvantage says your loans have arrived
- Follow the welcome notice to set up online access. Start from the Aidvantage sign-in and account creation guide.
- Check each transferred loan and confirm its repayment plan, amount due, and next due date once that information appears.
- Review the status of Auto Pay and the next scheduled draft. Follow the new servicer’s instructions for enrollment if needed.
- Save your first Aidvantage bill and compare it with the transfer records you kept.
If a due date is close and you aren’t sure who should receive the payment, confirm the recipient with the servicer using contact details from the official site.
What to do when the records differ
| What you see | What to check |
|---|---|
| StudentAid.gov still shows the previous servicer | Check whether Aidvantage has confirmed the transfer and whether the dashboard has updated since that notice. |
| Aidvantage shows the loan with no plan or monthly amount yet | Aidvantage says some details can take time to appear after a transfer. Call if a bill is due and the amount is unclear. |
| Payments from the previous servicer are missing | Sign in to Aidvantage and use its secure email option to request the previous servicer’s account history. |
Aidvantage’s transfer guidance and instructions for prior records
Keep track of the first payment after a transfer
Compare the amount and date in your first bill with any scheduled draft. Once you confirm which servicer to pay, use the payment and Auto Pay guide to check your options. Keep the confirmation with your transfer records.
Official sources checked .